- Welcome to CS 20/20 at Moscone West in San Francisco for Pulse 2019! Immerse yourself in a vision of customer success and community as we kick off this transformative event. Discover the five pillars shaping Customer Success and understand why the evolution of the industry matters to customers. Attendees could join us at the "Spectacular Pulse Party" in San Francisco's City Hall, where they are transported back to the golden age of partying—the Roaring Twenties!