47 min
Product Training vs. Customer Education: Why the Transition is Critical for Customer Success
Debbie Smith, Sr Director Visier University / President @ CEdMA, Visier. - Traditional "how-to" product training is no longer enough to meet your customers' needs and expectations. Today there’s a necessity to evolve and elevate product training into value-driven customer education. In this session, Debbie Smith, Senior Director of Visier University and President of CEdMA, will guide you through this evolution in customer education and demonstrate how transitioning from product training to customer education can cultivate more successful customers. Learn how this shift not only meets the changing demands of customers but also boosts product adoption, enhances customer outcomes, satisfaction, and drives core business metrics.
