Power of One: Weaving the Red Thread with Gainsight Throughout the Post-Sales Customer Lifecycle

Session Abstract

Explore the remarkable journey of 2024 GameChanger award winner, Harri, and their partner, Wigmore IT, as they demonstrate the "Power of One" principle using the Gainsight Platform to seamlessly integrate customer success throughout the post-sales lifecycle. This session will delve into how Harri optimized key performance indicators, refined customer health frameworks, and identified churn triggers to transform clients into raving fans, significantly boosting Global Dollar Retention.