Videos Archive | Page 66 of 84

Gainsight Platform Innovation

This session unveils core Gainsight platform Innovations. Powerful new Integrations, new data processing paradigms all of it using Gainsight’s new Horizon Experience. […]

How to Scale Onboarding Through Journey Orchestration

Workday’s Customer Success Enablement team had been building a tech-touch program that scales CS and increases product adoption in Gainsight. Then Covid happened. On the fly, the team rapidly redeployed their tech touch journey to streamline customer communications, reduce email and webinar fatigue, remove outdated technologies, and simplify asks on our CSMs. Walk away with […]

Leaders are Better Together: Why strong CS + Ops partnership at the top is a key ingredient to successful transformation

Han Solo & Chewbacca. Scooby-Doo & Shaggy. Batman & Robin…Great pairs make great things happen. When it comes to leading transformation in Customer Success, a high-performing partnership between the functional leader and the operations leader can be a magical ingredient for success. In this session, hear Stephanie Berner and Bo Sun from LinkedIn share their […]

How PTC Launched a Pooled CS Model in Gainsight to Deliver Outcomes at Scale

Once you have developed a delivery framework for Customer Success – how do you scale that service across your entire customer base? In this session, Matt Bielak, Senior Manager of Customer Success Management at PTC, and Scott Trimmer, Senior Manager of IT Global Business Services at PTC, will discuss 6 key interactions between the “the […]

The Importance of Tech Touch in a Distributed World

COVID has impacted the business world rapidly, and quick communication is more important than ever. In this session, you’ll receive best practices on how to leverage a COVID impact assessment to trigger automated customer outreaches at scale, give your entire company visibility on projected portfolio impact by automating internal emails with reports from, and a […]

Set Up for Success: Building a CS Organization and Setting Up Your Team to Win

Building a CS organization at a fast-growing company can be a daunting task. In this session, learn how Gong.io has approached structure and process for their fast growth, how they prioritized their efforts, what led them to choose Gainsight as their technology to scale their customer success team, and how you can apply their lessons […]

Change Management 101: How Athena Health Drove Gainsight Adoption and ROI

Getting your CFO to approve financing a CS Operations team and toolset is the first hurdle. Now how do you demonstrate that it was worth the cost? Laura Salonga, CSM Operations leader at Athena Health, is into her third year leading CSM Operations and managing Gainsight for 500+ users. She will reveal the Athena family […]

Driving End-to-End Success For Your New Feature Launch With Gainsight PX

Launching a new feature is exciting, but the fear of failure can also be daunting. The key to ensuring success and overcoming failure? Data. In this session, Seismic will walk you through a real-life example, showing you the questions to ask and the steps you can take pre-pilot to set yourself up for success. You’ll […]

Analytics 201: The Reports you Need to Advance as a Product Leader

How do you make decisions in a time of uncertainty? By basing your decisions on data. Join us for a discussion about metrics that matter and how to make decisions company-wide based on data from across your organization. No matter the challenge you’re facing or decision you need to make, data can help you solve […]

Day in the Life of a Product Leader: How I Drive Sustained Adoption with Gainsight PX

Just like a joke that gets a belly-laugh or the perfect plate of nachos, product analytics are meant to be shared. However, without context, more data can lead to more confusion. In this session, learn how to get the most out of your analytics with Gainsight PX, showcase your ideas through the power of narrative, […]