How the most avoidable causes of customer churn are areas you’re likely not talking about — or don’t have ownership of — and how to change that. […]
Read More… from CS Fight Club: The Things You Don’t Own End Up Owning You
We learn about your implementation problems, and give you actionable insights on how you can improve your onboarding and implementation methodology […]
Read More… from Customer Onboarding Workshop by Rocketlane (Pulse Unplugged)
Join Customer Success Operations to learn about the field, what’s trending, and how you can improve your systems, processes, and data for Customer Success. We’ll be joined by leading CS Ops practitioners to help answer your burning questions. […]
Read More… from Customer Success Operations Deep-Dive (Pulse Unplugged) – Day 1
Join Customer Success Operations to learn about the field, what’s trending, and how you can improve your systems, processes, and data for Customer Success. We’ll be joined by leading CS Ops practitioners to help answer your burning questions. […]
Read More… from Customer Success Operations Deep-Dive (Pulse Unplugged) – Day 2
Take a look at your at-risk customers. Unless there was sponsor change or something else outside your control, you can make a solid bet that risk got its start in a handoff. Whether it’s setting the wrong expectations between Sales and Success, losing context or missing SLAs between Success and Support, or failing to tee […]
Read More… from Defragmenting Your Customer Experience Across Teams
From the very start of our company’s interaction with potential clients, we’re focused on identifying the value our customers are looking to realize and then delivering it. By aligning our value engineering practice, which allows us to capture customer objectives and the value they expect with our product, closely with our customer success team, we’re […]
Read More… from Delphix: How Value Engineering leads to Customer Success
Delivering Operations ROI for Customer Success is critical to any successful team. At PTC, we’ve tied the success of our CS Ops team directly to the success of our CS team. In this session, learn how PTC measures the success of our operations team and the role they play in driving our Customer Success strategy. […]
Read More… from Drive to Thrive: How CS Ops Enables a High Performance Strategy
To increase renewals, you must be aligned with your Executive Sponsors, ensuring you’re speaking the language of leadership – the language of business outcomes. […]
Read More… from Elevating Relationships with Your Executive Sponsors (Pulse Unplugged)
There’s a pitfall in Customer Success Operations: You can focus intently on making CSMs more efficient, but leave their customer interactions no more effective than they were before. Picture the same number of CSMs getting a larger number of customers to value…at exactly the same rate. In this session, learn how Gainsight uses CS Enablement […]
Read More… from Enablement: The Key to CS Success (Gainsight on Gainsight)
In today’s customer-centric world, delivering value to your customers across their entire lifecycle is absolutely critical to retaining them and driving revenue growth. In this panel, we’ll hear from leaders at HashiCorp, PagerDuty and Zuora on how they ensure their customers are realizing the business outcomes they demand at every stage. They’ll discuss how businesses […]