Unlocking exceptional Net Revenue Retention (NRR) through Customer Success is paramount. Whether focusing on renewals, collaborating with sales, or driving expansion and retention goals, CS plays a pivotal role in maximizing cross-sell and up-sell opportunities. Discover how strategic customer relationships empower CSMs to boost opportunities and drive growth. […]
Read More… from Cross-Sell, Up-Sell: Yes, It’s Always Your Job
How to be a successful CSM at a company venturing into Customer Success for the first time, key skills needed in an early stage CS team and tips on how to educate your cross functional teams on Customer Success […]
Customer expectations are rising and having references that exactly align with each business and challenge is becoming table stakes. Discover how a structured reference program can build credibility and trust among potential and current clients by strategically collecting, organizing, and utilizing customer references. This practice not only empowers informed decision-making but also amplifies customer success […]
Are you new to Customer Success and wondering where to start? Are you trying to persuade your Leadership team to invest in a Customer Success solution like Gainsight? Hear from a Gainsight CSM, who once stood in the shoes as a Gainsight customer themselves and the first CSM within their business. This presentation is tailored […]
Read More… from Getting started as a CSM and becoming a big advocate of Gainsight internally
Discover how to enable your team to prioritize high-impact tasks and recognize pivotal moments that contribute to both organizational and customer success.Dive into the world of automation as the key to scaling across your entire customer journey. Attendees will gain access to a downloadable journey mapping tool and a continuous improvement framework, enabling them to […]
Read More… from Enhancing Customer Lifecycle Management Through Automation
Embarking on your Customer Success Operations journey? Whether you’re building a team from scratch or pioneering operations within your organization, this workshop is your roadmap to success. Join us to uncover the crucial five steps that will not only establish your operations but also cultivate a culture that places the utmost importance on the value […]
Read More… from Pioneering a High-Impact Ops Function: Your First Five Must-Take Steps
Maximize the potential of your customer success operations in just one power-packed session. Discover how aligning your workflows with desired outcomes can revolutionize your organizational metrics. Join us to explore a proven best practice framework that guarantees success. […]
Read More… from Maximizing Value: A Guide to Operationalizing Outcomes
Implementing a new software solution can be exciting for your team and your business, and an effective training program will translate that excitement into long term adoption success. In this session, we’ll explore some guiding principles and concrete strategies you can use to successfully implement change management, develop training content, and communicate the what’s-in-it-for me […]
Read More… from Empowering Success: A Training Program for Sustainable User Adoption
As the customer success industry, technology, and the market have evolved over the last decade, SaaS companies have a lot to be proud of but also a lot that still needs to be figured out. Join us for an amazing opening keynote that celebrates the tenth anniversary of Pulse and looks at the all-important question—What’s […]
These days the technology market quickly becomes obsessed with the latest trends and hype cycles. But at Gainsight, we have remained obsessed about one thing since our very first Pulse – bringing real innovation that solves real problems for our customers. And through the years we have invested in making sure that our customers are […]