Struggling to prove the revenue impact of your Digital CS initiatives? In this hands-on workshop, Digital CS expert Holly Goodliffe will break down her proven framework to turn engagement into measurable renewal drivers. You’ll learn: How to select and track the right Digital CS metrics. Strategies to craft compelling executive presentations that tie every Digital […]
Read More… from Show Me the Money: Measuring and Maximizing Digital CS Impact on Revenue
With growing pressure to do more with less, community has become a powerful solution for scaling operations, enhancing customer experiences, and driving revenue. In this hands-on workshop with FeverBee’s Richard Millington, you’ll learn how to turn community into a key driver of efficiency, engagement, and growth across the entire customer lifecycle. You’ll learn how to: […]
Read More… from Using Community to Scale Across the Entire Customer Journey
Join us for the Pulse Europe 2024 opening keynote, featuring a welcome by Gainsight CEO, Nick Mehta. In a time where challenges loom large, we confront the realities of today’s business landscape. This year, we are thrilled to include the Gainsight Product team who will unveil how AI and scaled customer journeys are changing the […]
Ready to see what’s next for Customer Success? Day 2’s keynote is where it all unfolds. Brent Krempges, Gainsight’s Chief Customer Officer, teams up with leaders from SAP LeanIX, Learnship, and Harri to drop real, no-fluff strategies on scaling your business and keeping customers locked in. Then, it’s time for the 2024 GameChanger awards—spotlighting the […]
Discover how we halved our SaaS onboarding time and raised our Onboarding NPS above 80 with a transformative strategy that streamlined processes and cultivated a culture of continuous improvement. This session will unveil key strategies for aligning stakeholders, analyzing workflows, optimizing processes, and implementing automation to fuel success. Gain actionable insights on executing successful improvement […]
Read More… from Fast Track to Excellence: Halving Onboarding Time While Achieving Over 80 NPS
Unlock the full potential of customer value tracking across all stages of the lifecycle in this dynamic session. Discover proven strategies and innovative tips for implementing a value relay that spans from digital-only customers to large enterprises. Whether you’re in the initial stages of creating a value relay or seeking to refine an existing process, […]
Read More… from Value Relay: Tracking Customer Value from Pre-Sale to Post-Implementation
Unlocking customer value hinges on timely feature adoption tailored to their maturity. This session will explore how to forge a symbiotic relationship with customers, guiding them to adopt the right features at the right stages of their journey. Discover the concept of Product Maturity and how it diverges from traditional metrics. Learn from case studies […]
Read More… from Foundations of Adoption: Aligning Customer Success and Product Maturity
As we approach 2025, change management is not just a buzzword—it’s becoming an essential skill for customer success professionals. In this session, we will uncover why change management is increasingly recognized in CS leadership roles and how it is poised to become a core competency in the field. Attendees will learn fundamental change management principles […]
Read More… from Empower Your Champions: Teaching Change Management to Drive Adoption
Dive into the transformative world of customer onboarding with Agnes and Marek as they unveil how cross-functional alignment and strategic automation revolutionized their approach. From uncovering surprising interactions that drive value to streamlining onboarding processes, this session promises a wealth of practical insights. Learn how these advancements not only refined their onboarding delivery but also […]
Read More… from Kicking-off Digital Onboarding: 4 Learnings from a Cross-Functional Task Force
In the wake of a comprehensive customer re-segmentation, a dynamic new Scaled Team has emerged. This session will explore the challenges encountered in establishing and nurturing this team from the ground up. Discover how prioritizing action over perfection, developing a culture of continuous learning, and emphasizing the human element drove remarkable outcomes. We’ll dive into […]