Whether you are a CS individual contributor or CS manager, you will gain key tips & foundations into how you can improve your CS practice and strategic customer engagement.Through this conversational session, Alecia, a veteran of Customer Success with over 10 years of named experience in account, program, and people development & management, will share […]
Read More… from Customer Success Secrets: Key Tips and Strategies for Improving Your CS Practice
Explore the power of AI for enhancing customer value and business efficiency. Learn how to unify post-sale AI initiatives, prioritize strategies, and gain insights from a specific AI-driven success story at LinkedIn. […]
Read More… from Embracing AI to Increase Customer Value and Business Efficiency
Every customer moment matters on the path to value, but success begins within. Join us to explore key strategies for aligning your cross-functional teams toward a common goal: simplifying and elevating the customer (and employee) experience to drive measurable business impact and growth. In this session, Beth Tompkins, Vice President of Customer Success Enablement at […]
Read More… from Simplify, Elevate, Adapt: Leading a CX, EX, and Outcomes Evolution
A World Class Culture requires much more than catch phrases. As having a thriving culture has become critical to company and customers’ success, it is crucial you expand your thinking around what culture is and the true value it brings. In this session, Zach Baumayr, Director of Enterprise Customer Success at Veeam Software, guarantees to […]
Read More… from The Bad News: AI Can’t Build You a World Class Culture. The Great News: YOU CAN
Step onto the bridge where metrics meet humanity. This session will equip leaders with practical frameworks and templates to create a seamless customer journey, where every interaction adds value, and every team member knows their role. We’re not afraid to share our programmatic approaches, discuss what has worked and what hasn’t and, of course, share […]
So, you started with just a handful of customers, and now have 10’s of thousands of them. That’s quite the journey! But let’s be real, what worked back then won’t necessarily cut it now. In this talk, we’re going to break down what it takes to keep your customer success effective and strong as you […]
Read More… from Leveling Up Your Customer Success Game from Series A to Series C
Customer Success is too often an afterthought. Early-stage companies are laser-focused on product market fit and customer acquisition, leaving customer retention and expansion very much to chance as they hit the growth stage. Even when a Customer Success team is in place, the focus is typically on implementation and high-touch, low-return strategies. Success is often […]
Attracting and retaining top talent has never been more important and a key to success is a strong employee development program. In this session, Melanie Klein, Director of Customer Success at PayPal will share insights on the benefits to investing in development of your teams and why you cannot afford to neglect this critical component […]
In today’s challenging tech landscape, customer success teams are facing an unprecedented challenge: how to drive retention and growth while operating lean. The answer lies in building a digital engagement strategy that fosters organizational alignment, especially with your product team. Join Heather Brown, Vice President of Customer Success at PagerDuty, as she reveals her team’s […]
It feels like almost every customer is looking to cut costs, especially when it comes to their tech stack. So how do you make sure you & your product don’t get the cut? By proving to your customers that your product is essential to their business and showcasing the value your product brings them. And […]
Read More… from Panel: Surviving the Cut: How to Communicate ROI throughout the Customer Journey