45 min
Optimizing Customer Success with AI: Using Data Science to Become a Growth Engine
Manjula Talreja, CCO, PagerDuty - In this session, PagerDuty Chief Customer Officer Manjula Talreja will share the secrets to turning your customer success group into a business growth engine, and a gateway to new GTM routes. CX teams are uniquely positioned to act as both an early warning system, and a product development driver for businesses, leveraging data to put customers’ specific business needs front and center. Manjula will illustrate – with real life examples – how the most mature customer success teams utilize data science to become trusted advisors to a company’s most important customers, driving expansion and revenue growth.
