Onboarding Blind Spots Crashing Your Adoption? Gainsight for Project Governance
Eric Mohamed, Sr Customer Success Manager, Plex SystemsDavid Newman, Program Manager - CS Tech Touch, Plex Systems - Without real-time visibility into the progress and health of onboarding/implementation, CSAT and adoption suffer. At Plex Systems, we use Gainsight to survey customers and partners regularly during implementation, giving us accurate health scoring and early opportunities to turn customers into fans before Go-Live. We’ll cover the good, the bad, and the ugly about how we got here and where we’re headed next! Eric Mohamed is a Senior CSM at Plex Systems, a Rockwell Automation Company. He guides manufacturers on their journey with Plex, optimizing their performance while ensuring retention and expansion of the Plex Manufacturing Cloud as an integrated solution for makers.
