No More Surprises: How Singular Shifted from Reactive to Proactive with AI

Session Abstract

Like many CS teams, Singular was looking to ditch reactive firefighting and embrace AI to drive proactive, scalable Customer Success for their business. In this session, hear how Singular leveraged AI to bring their CS program into the future with real-world tactics for boosting efficiency, improving visibility, and uncovering risks and growth opportunities—effectively scaling without sacrificing customer outcomes. You'll walk away with: A practical guide to using AI to predict and prevent customer issues before they escalate. Where to start when it comes to automating workflows with AI. Real-world examples of how Singular's team builds better customer relationships with AI.