41 min
Navigating the Digital Customer Journey: Strategies for Scalability and Personalization
Amber Caldwell, Director, Business Strategy and Success, Discovery Education. - Going digital with your customer journey and feeling overwhelmed? Learn how Discovery Education’s team created repeatable strategies by focusing on one stage of the journey at a time. By leveraging Gainsight’s technology and automation the team created digital, scalable, and effective renewal, cross-sell, and lifecycle actions that deliver a personalized experience.
