Track

Top Methods for Scaling CS Smarter, Not Harder

Built-for-scale sessions aimed at educating the audience on practices that drive CS efficiency and effectiveness. Explore proven approaches and AI-driven efficiencies that help optimize workflows, leverage customer data to drive better experiences and new ways to implement digital technologies to create outcomes for every single customer.

Building a Foundation for Customer Success Operations: A Step-by-Step Guide to Scalability

Building a Foundation for Customer Success Operations: A Step-by-Step Guide to Scalability

Dive into the Pool: Navigating Strategies for Scaled Customer Success

Dive into the Pool: Navigating Strategies for Scaled Customer Success

Getting Your Contact Management House in Order: Contact Data in Customer Success

Getting Your Contact Management House in Order: Contact Data in Customer Success

Navigating the Digital Customer Journey: Strategies for Scalability and Personalization

Navigating the Digital Customer Journey: Strategies for Scalability and Personalization

The Evolution of Success Plans at Alteryx: From Human to Machine to Cyborg

The Evolution of Success Plans at Alteryx: From Human to Machine to Cyborg

Maximizing Impact at All Levels: Building a Mature Customer Success Scale Program

Maximizing Impact at All Levels: Building a Mature Customer Success Scale Program

AI’s Not Enough – How to Enrich Gainsight With Collaborative Intelligence That Makes CS a Hero

AI’s Not Enough – How to Enrich Gainsight With Collaborative Intelligence That Makes CS a Hero

Navigating Complexity: Okta’s Path to a Comprehensive and Scalable Customer Health Score

Navigating Complexity: Okta’s Path to a Comprehensive and Scalable Customer Health Score

Drive Customer Outcomes with Digital Onboarding

Drive Customer Outcomes with Digital Onboarding