42 min
Maximizing Impact at All Levels: Building a Mature Customer Success Scale Program
Jacquie Hill, Manager, Customer Success & Global Strategy Lead, Scale, Cloudflare; Nayla Raad, Director, Customer Success, Cloudflare. - Elevate your customer engagement strategy beyond the conventional with a session that dives into the heart of scaling customer success for all. Discover how a robust Scale Customer Success Program doesn't just cater to a growing customer base but becomes a pivotal tool for all customers. You'll learn how scaled CS helps businesses to understand market dynamics, experiment with value delivery, and spark innovation at speed. We'll showcase how this approach not only drives new customer value, but benefits your CSMs and entire company alike.
