Making Gainsight Stick: Turning Adoption into a No-Brainer

Session Abstract

Adoption isn’t about forcing usage; it’s about making Gainsight irresistible. This session explores proven strategies to shift Gainsight from a “nice-to-have” to an essential daily tool for your users. Learn how smart feature design, seamless workflow integration, and strategic engagement tactics can drive natural, lasting adoption. You'll learn: How to make Gainsight workflows stick, so users WANT to engage; Ways to leverage nudges and engagement tactics to reinforce usage; Tactics GitLab used to embed Gainsight into daily operations to make it mission-critical.