45 min
Making Customer Success the Key Growth Engine
Biju Bhaskar, SVP - Business Transformation, Thomson Reuters - Thomson Reuters is looking to increase customer lifetime value and leapfrog on customer experience. In this context, we launched ‘Next Gen Customer Success’ program internally with a focus on a holistic set of retention and expansion levers (including, e.g., cross-sell, up-sell) to drive NRR growth. Please join us if you would like to learn how a traditional company like Thomson Reuters is trying to achieve sustainable revenue uplift through a holistic and integrated transformation.
