42 min
Macro Trends and How CS Leaders are Responding
Greg Fiore, Partner, Bain & Company - As leaders, it is hard to navigate turbulent times without a strong understanding of what is happening in the macro economic environment. Today, the swings in the macro environment are having a big impact on the role customer success teams play in helping their businesses create stability. Join this session to learn about the biggest trends in the market and the finer details of the impact they are having on customer success. Learn about best practices and the challenges that CS teams face as they endure the foreseeable future in the most human-first way possible.
