Learn How To Build Out Your Team To Build Out The Customer Experience
Emilia D’Anzica, Founder, Managing Partner, Growth Molecules; Sabina Pons, Managing Director, Growth Molecules. - In today's competitive landscape, the quality of customer experience often distinguishes successful businesses from the rest. Join us for an insightful session where we delve into the dynamics of high-performing teams and their direct impact on customer satisfaction. We'll explore the stark performance disparities between top-performing "A" players and their underperforming "C" counterparts, revealing how the former can outshine the latter by a staggering 10x margin. Through real-world examples and actionable insights, attendees will gain a deep understanding of the crucial role team composition plays in shaping customer perceptions and loyalty.
