43 min
Leading with CX: How a Customer Journey Framework Can Help Shape Success
Leading with a CX-first mindset puts customers at the center of everything we do and yields the biggest outcomes to organizations, individuals, and our customers. Join me as I dig into Splunk's framework which is at the heart of defining our customer journeys. With insights from our engagements, we are able to define the set of specific customer journeys that will enable our customers to navigate the fastest path to value and derive the optimal customer experience.
