46 min
Lead with Value: Transforming the QBR from a Numbers to Value Based Conversation
Annika Yates, Senior Customer Success Manager, SurveyMonkey. - IT and Procurement are more and more involved in renewal conversations, and unfortunately, they typically only look at numbers and don’t understand the true value SurveyMonkey brings. In this session, I want decision makers to leave a QBR understanding they absolutely cannot rip out SurveyMonkey without massive repercussions. How? By developing end user champions and leading with their stories and impact.
