40 min
Keeping the CS Vision Through Tech Touch
Tim Concannon, Sr Manager of Customer Success, Imprivata - When transitioning your CS organization from a strategic customer focus to a model which covers all accounts, it is easy to for the opinions and goals of others in the organization to cloud the Customer Success Vision. In this session, Tim Concannon, Senior Manager of Customer Success, will walk through how Imprivata accomplished “Customer Success For All” with limited customer insight and battling the wants of other teams within the organization.
