42 min
Improving Internal Efficiency with Intentional Automation
Jess Kitt, Vice President, Client Experience, PopmenuKate Griffin, Vice President, Delivery Services, nCloud Integrators - Today, many CS organizations struggle with the feeling that they must accomplish “more with less.” In these circumstances, efficiency is more important than ever, and learning how to effectively automate and scale low-impact processes is key. During this session, learn how to identify automation opportunities in your customer journey and give your team more time to build “magical moments” with customers. Popmenu, a leader in cloud-based restaurant technology, will discuss how they prioritized the automation of tasks by using the Eisenhower Matrix and how these results positively impacted the efficiency of their team.
