24 min
Improve Retention with Predictive Support Signals
Max Greene, Senior Customer Success Manager, SupportLogic; Ryan Radcliff, Director of Product Marketing, SupportLogic. - In this 20-minute session, Max Greene and Ryan Radcliff are going to explain why customer retention is impacted by support interactions and how you can use sentiment analysis to save them. They’ll demonstrate the hard dollar savings from preventing customer escalations and preview how support and success can use support data to make long-lasting strategic decisions. Don't miss this one!
