How to Increase Capacity Without Increasing Your Headcount
Shachar Avrahami, VP Product & Strategy, EverAfter - In an era where doing more with less is paramount, it's crucial for organizations to rethink efficiency strategies. Join us as we delve into an innovative approach to increasing capacity without expanding headcount. Discover the untapped potential of optimizing the customer experience as the efficiency multiplier. Through a practical framework, we'll guide you in transitioning from a CS-led journey to a customer-led journey, leveraging common UX elements to empower your customers. By reducing manual work for your CSMs, they can effectively handle more accounts while upholding customer satisfaction. Designed for CS leaders and CS-Ops, this session offers practical, actionable insights to immediately transform your operations.
