How to Drive a Value Gamification and Customer-Centric ROI

Session Abstract

Dive into an extraordinary journey of transformation and achievement with SAP Signavio's innovative approach to value tracking. This session will highlight their top three milestones: Innovative Value Tracking: Introduction of real-time inline reporting that tracks value continuously across the entire customer lifecycle—from pre-sales to post-sales, capturing both out-of-the-box and realized value. Billion Dollar Challenge: A company-wide gamification initiative that not only served as a catalyst for engaging all employees but also led to the identification of over $2 billion in potential value right from the start. Measurable Success: Strategies for making value tracking quantifiable and impactful across business processes. Join us to discover how these strategies have revolutionized their approach to customer success and how you can implement similar techniques to capture significant value in your organization.