33 min
How to Build a World-Class Monetized Customer Success Program
Cody Nichols, Director, Enterprise Success, Commvault - Commvault has been monetizing Customer Success for a decade and has successfully scaled the business to support hundreds of customers. This session will provide an overview of how the program is structured, what is included in the program offerings, and how the team has scaled to meet the customer demands. Hear first hand about the lessons learned and how to build a successful monetized Customer Success program within your organization!
