How Momentive Delivers High-Quality Conversations with Gong
Kim Nguyen, Gong - An important aspect of any organization's growth is its ability to retain and renew existing customers. That's why it's critical to have an efficient, well-trained Customer Success (CS) team. When the CS Team at Momentive (formerly SurveyMonkey) wanted to understand call insights and take their CSMs to the next level, they started using Gong. They transformed how they coach by using reality-based insights — setting clear benchmarks and coaching towards high-quality customer conversations. In this 20-minute session with Kim Nguyen, Sr. Enablement Manager for Customer Success at Momentive, you’ll learn to leverage Gong for consistent customer experiences, scalable internal onboarding, and impactful coaching for your CS team (which all leads to increased revenue).
