How Humans + AI Make CS Unstoppable

Session Abstract

ZoomInfo has been pioneering how to leverage AI to predict customer needs, personalize engagement at scale, and empower CS teams with real-time insights. In this session, hear how AI-driven strategies helped the ZoomInfo team boost efficiency, reduce churn, and uncover expansion opportunities while staying ahead of customer expectations. You'll learn how ZoomInfo uses AI to identify risks and opportunities before they surface, how CS teams can leverage AI-powered segmentation to better target the right customers, and how digital engagements, personalized at scale, enhance the customer experience.