46 min
How Gainsight Refined Their Customer Health Scorecards in the New Economic Climate
Easton Taylor, Vice President Customer Success, GainsightKendra McClanahan, Director, CS Ops, Gainsight - The SaaS and technology communities have gone through a rollercoaster of change over the past year. The current economic climate has caused numerous organizations to adjust their approach to risk to minimize surprises. Our team at Gainsight is no different. Join this session to hear from Easton Taylor, VP of Customer Success, and Kendra McClanahan, Director of CS Operations, as they discuss Gainsight's refinement of health measurements to help improve visibility for their teams during these uncertain times.
