22 min
How Can You Deploy Customer Success for Everyone
Bryan Plaster, Fractional Chief AI Officer, Intelligage. - When Bryan was Global VP at Informatica years ago he deeply wanted to deploy 1:1 CSM ratios but didn’t have the budget. As one of the very first customers of Gainsight a huge part of this problem was solved by segmenting the base and giving remote support in leu of Customer Success to the long tail of customers. Learn the path of how to leave no customers behind in the new age of Intelligence.
