45 min
How a Non-SaaS Company Uses Health Scores to Reduce Churn and Improve Renewal Forecasting
Tony Harper, Sr. Director, Customer Success Ops, Flexential Paul Slakey, SVP Customer Success, Flexential - Some of the key business goals for Customer Success include accurate customer health scoring and renewal forecasting. But how does a non-SaaS organization best measure these? In this session, you’ll learn how Flexential has been able to utilize their health scoring program to drive proactive customer engagements and improve renewal forecast accuracy. They’ll discuss the metrics used to generate their health score, their overall engagement process, and how they’ve achieved >95% accuracy in their churn forecasting.
