34 min
Harness the Power of AI to Know which Customers will Churn, Upsell or Renew with 90% Accuracy
Brian Hodges, nCloud Integrators - Artificial Intelligence (AI) is often thought of as being a futuristic concept that is complicated to understand and even more complicated to apply in the world of Customer Success. The future is now and there are tools and methods that make it easy for you to bring the power of AI to your customer success team. Attend this session to learn how nCloud Integrators and CompleteCSM are helping customers create AI-driven sentiment analysis metrics, understand intent in real time, and leverage this knowledge to train CS teams to read customer signals and react using emotional intelligence.
