19 min
AI in Action: Cut Busywork by 80%, Turn Customer Journeys into Revenue
Alok Shukla, Co-Founder and CEO, FunnelStory; Preetam Jinka, Co-Founder, Chief Architect, Head of AI, FunnelStory. - More than 70% of revenue comes from existing customers; however, the growth/retention budgets have tightened compared to prior years. How can AI cut busywork by 80% so revenue teams can focus on what matters? How can AI be used to answer complex questions and achieve the goal of doing more with less? How can CS leaders focus on generating new revenue without sacrificing retention targets?
