Future Proofing Your Customer Education Program For Unexpected Company Changes
K.C. Williams, Director, Education Products, Anthology, Inc.; Katie Felton, Director, Anthology Academy, Anthology, Inc. - What do you do when your company goes through a massive change? You adapt! Change management is commonplace for companies big and small alike. Between mergers, acquisitions, and restructures, companies across the board continue to face the challenge of adapting to change while ensuring customer success and satisfaction. Join KC Williams and Katie Felton as they explore Anthology’s merger, the challenges it presented from a team and technology standpoint, and how they used digital customer education to future proof their program to keep their customers engaged, successful and thriving. Remember: Navigating change isn’t easy but it’s better to be prepared than caught off guard!
