Future Proof your CS Career: the AI Skill Set and Toolkit you Need
Brady Bluhm, CS: Innovation & Enablement, Gainsight; Joanna Kucek, Sr. Customer Success Manager, Gainsight. - In the ever-evolving landscape of CS, mastering AI has transitioned from a competitive edge to an indispensable tool in the CSM arsenal. This session is a deep dive into the practical application of AI, crafted to turn theory into action for CS professionals. We embark on a detailed exploration of the “why’s” and “how’s,” revealing how AI seamlessly integrates into the CSM workflow to enhance productivity, improve insight accuracy, while never losing the human approach. We’ll touch on the foundational principles as well as intermediate strategies, and participants will gain hands-on knowledge for utilizing LLMs, including ChatGPT, strengthening their toolkit with powerful, actionable workflows. Additionally, we’ll peer into the AI-driven future at Gainsight, showcasing innovations designed for significant end-user impact. This session is more than a learning opportunity; it’s an invitation to be at the forefront of the CSM field, pioneering the AI-enhanced path to success.
