From Struggle to Success: How Netskope Transformed CS & Grew GRR by 10%

Session Abstract

Three years ago, Netskope had a reality check—we weren’t approaching our CS programs in Gainsight effectively. Faced with a choice to “get busy growing or get busy churning,” we took action. By rebuilding our Gainsight strategy, launching a community, and investing in bringing the strategy to life, we not only increased GRR by 10% but also scaled efficiently while supporting 25%+ growth and reducing costs. Join us to learn how we turned tough feedback into a blueprint for success. You'll learn how to: Get scrappy in investing in the necessary resources to win with Gainsight. Embrace a culture of automation and programs (for risk, value, churn, etc.). Do all of this while nearly rebuilding the composition of our entire org and customer tiers.