39 min
Earning a Seat at the Table: Moving from a Reactive to a Proactive Customer Success Organization at a Cybersecurity Company
Harnish Kanani, CCO, CloudflareNayla Raad, Senior Manager, Customer & Partner Success, Cloudflare - Learn how Cloudflare, the Internet security, performance, and reliability company running one of the world's largest networks, shifted from a reactive Customer Success organization to one where customers rely on their Customer Success Team to weigh in on some of their key business decisions, partner on marketing and technical projects, and drive continuous business value. We’ll provide an operational, strategic, and tactical guide to maturing your success organization.
