40 min
Dive into the Pool: Navigating Strategies for Scaled Customer Success
Asha Mcelfish, Manager, Customer Success, LogicMonitor; Jillian Bierman, Director, Customer Success, LogicMonitor. - Explore how LogicMonitor tackled the challenge of developing a pooled customer success framework, focused on delivering time-limited engagements to customers. Learn how we pitched, created, and launched this new model designed to preserve the personalized touch of a CSM while driving scalability.
