Digital Customer Success: Overcome the Fear of Getting Started

Session Abstract

NAVEX is the recognized leader in risk and compliance management software and services. They have over 13,000 customers and are committed to providing value to companies of all sizes. With such a large customer base, digital engagement has been essential for delivering customer success at a massive scale. Join NAVEX's Angie DeLaRosa as she dives into digital customer success and answers your top 3 'getting started' questions. Overcome the fear of getting started and gain confidence in yourself to evolve your digital success program as Angie provides recommendations for:

• Which emails to automate first
• When a digital CSM should take a meeting
• How to deliver value and drive retention at scale without a 1:1 engagement