Digital CS That Actually Works: Tactics from the Trenches

Session Abstract

Scaling Customer Success doesn’t mean sacrificing the personal touch; it’s about delivering value at the right time, from onboarding to renewal. In this panel, leaders from Rockwell Automation, Emerson, and Lytho share real-world strategies for building Digital CS programs that drive engagement, adoption, and expansion. If you're tired of buzzwords and want practical, proven tactics, this session is for you. You'll learn how to: Automate key touchpoints while keeping customer interactions meaningful; Turn insights into action to drive adoption and expansion at scale; Prove the ROI of Digital CS with data-backed strategies.