Delivering Customer Value Through a Built-In Maturity Model and Adoption Plans

Jean Nairon, VP, Global Services Operations, UiPath Jay Snyder, SVP, Customer Success and Partners, UiPathJustin Greenberger, VP, Global Customer Success, UiPath - UiPath is one of the fastest growing tech companies going from 1000 customers just a few years ago to now over 10,000 customers. Scaling a maturity model and prescribed adoption plans to drive customer value has been critical in their growth. In this session, hear from UiPath’s Customer Success and Operations leadership on how they operationalized a maturity model and value-driven adoption plans to drive their customer’s adoption and drive expansions.

You Might Also Like

---

EXCLUSIVE

Talk is Cheap: How to Walk the Walk With Customer Outcomes

45 min

EXCLUSIVE

Customer Centricity: How to Build a Team, Journey and Organizational Rally Cry that Puts the Customer at the Core of your Strategy

46 min