40 min
Deliver Customer Value and Ensure Success with a Winning Toolkit
Kevin Meeks, SVP, Customer Success, VMwareRachel Cooper, Director, Customer Success, VMwareLyndsay Paris, Director, CXS Strategy & Operations, VMware - Success Planning is an opportunity for you and your customers to work together to achieve their goals, but how can you do so effectively with each customer at scale? Join us to learn how VMware helps customers self-select their desired business outcomes, guides customers to value realization through digital pathways, and finally tracks and connects customer progress seamlessly back to CSMs to ensure customers progress on their journeys.
