45 min
Data-driven Scorecards to Drive Net Retention
Mark Wilson, Senior Vice President - Client Success, Paycor HCM Inc - Join us to hear how the Paycor team tracks key metrics, including product usage, customer satisfaction scores, and support ticket volume. The team will cover how they utilize data-driven scorecards to view each customer's health and engagement level comprehensively. By analyzing this data, Paycor identifies trends and patterns that indicate when customers might be at risk. It deploys their success strategy of cadence, crossings, and growth to win customers for life.
