45 min
Customer Success + Support: An Unstoppable Partnership
Omid Razavi, Chief Customer Officer, SupportLogic - Customer support signals can supercharge your customer health framework and spot risks and opportunities sooner with greater impact. Health scores are more actionable when you capture qualitative and quantitative data from customer engagements, product usage, and support interactions. In this session, we will present how our team leverages these signals to guide decisions and actions, which has resulted in:- Greater alignment between Success and Support- Proactive collaboration on customer issues- Reduced customer and team efforts and improved CSAT
