43 min
Customer Success Secrets: Key Tips and Strategies for Improving Your CS Practice
Alecia Woody, Director of Customer Success, VMware by Broadcom. - Whether you are a CS individual contributor or CS manager, you will gain key tips & foundations into how you can improve your CS practice and strategic customer engagement.Through this conversational session, Alecia, a veteran of Customer Success with over 10 years of named experience in account, program, and people development & management, will share insights to make an immediate impact on your professional relationships leading to improved CSAT, revenue, and attitudinal loyalty.
