Customer Success in Real Time

Session Abstract

PayPal has remained at the forefront of the digital payment revolution for over 20 years and continues to evolve with a growing number of commerce-enabling features and acquisitions including Venmo, Honey, Happy Returns and more. In this session, Joerg Schille, Vice President, Global Customer Success will explain PayPal’s journey into Customer Success, how they drive outcomes for their top merchants globally and how they adapted a SaaS methodology to their transaction-based business.