46 min
Customer Success as a Differentiator: How Modern Health Makes Themselves Invaluable to Their Customers and Members
Samee Lieber-Dembo, Director of Client Success, Modern Health - Healthcare technology platforms are showing up everywhere but the only way for these companies to succeed is through strong client and member adoption. Many people still see physical and mental healthcare benefits as a nice to have and these benefits can be the first thing to go when budgets tighten. The keys to success in this industry are adoption, advocacy and thought leadership. The person at the heart of all of these activities is the CSM. Come learn from Samee Lieber-Dembo, Director of Client Success at Modern Health, about how Modern Health has consistently achieved best-in-class GDR results by making their benefit and partnership invaluable to customers and members.
