43 min

CS Compensation Trends: Have We Hit Orbit Yet?


Tyler McNally, SVP, CX + Customer Ops, GainsightRay Rike, CEO, RevOps SquaredAngel Rogers, Head of Customer Success and Renewals, Rockwell Automation - Gainsight Pulse 2023 presents an out-of-this-world session on the dynamic (and sometimes controversial) universe of customer success compensation! We're boldly going where no company has gone before to explore the latest CS comp trends, strategies, and real-world examples of triumphs and tribulations in CS compensation plans. Beam aboard Angel Rogers from Rockwell Automation, Ray Rike from RevOps Squared, and our very own Tyler McNally from Gainsight as they navigate the complexities of Customer Success and Renewals compensation. Discover how to attract and reward top talent within your organization and witness the evolution of CS comp as it impacts customer experience, retention, and business growth among other KPIs. Prepare to be starstruck by real-life case studies, including Rockwell Automation's success story. Warp speed ahead to Gainsight Pulse 2023 for this unmissable opportunity to learn, grow, and transform your CS comp game—join us as we perfect CS compensation, venturing where no company has gone before!