Crawl, Walk, Run with Digital Customer Success

Session Abstract

Digital customer success doesn’t need to be complex to be effective. Join Angie DeLaRosa as she shares how to operationalize the lifecycle using a crawl, walk, run approach. With over 13,000 customers across industries and customer sizes, DeLaRosa helps NAVEX, the recognized leader in risk and compliance management software and services, deliver on its commitment to provide value to every customer through its digital engagement strategy. With such a large customer base, digital engagement has been essential for delivering customer success at a massive scale. Audio Recording