43 min
Connecting Product Usage and Customer Insights for Overall Customer Success
If your customers aren't using your product, they'll never realize value - no matter their relationship with their CSM. In this session, hear how Sitecore took on the challenge of needing better data to understand customers product usage and true health, how they've leveraged usage data to better inform customer-centric programs, and how they worked cross-functionally to implement these programs across product and CS teams. You'll hear tips and tricks from Sitecore's journey, and what's next in bringing product and CS together. Connecting Product Usage and Customer Insights for Overall Customer Success.
