Code Can’t Care: Is Empathy a Luxury or Competitive Advantage for Revenue-Driven Teams?

Session Abstract

This fireside chat will explore the role of strategic empathy in achieving sustainable revenue, arguing that the most successful companies combine AI advancement with an understanding of strategic empathy. The session will unpack the uncomfortable truths about dangerous empathy that hurts the bottom line and stalls careers, particularly in the context of an uncertain AI-driven future for post-sales teams. Attendees will learn how successful leaders strategically apply empathy, knowing when to show understanding and when to apply pressure for growth, and will take away key insights on whether empathy has been over-indexed, how to lead teams through job uncertainty due to AI, and the lessons from companies like Klarna regarding the risks and rewards of an AI-first approach.